| At
Virtua IT on the Costa del Sol Spain, we put a high level of importance
on making sure that you get the quickest possible response to
your technical problems.
Virtua
IT staff are Microsoft Certified Systems Engineers.
We offer an online technical HelpDesk.
This allows us to streamline our client support service, as we
are notified automatically of your issue. We can prioritize fix-times
to make sure urgent problems are serviced according to their severity
and non-urgent issues are addressed in a timley manner.
Our HelpDesk also helps to
track your support issues, enabling us to spot re-occuring trends
in a particular problem.
We
offer remote control support. This enables us to connect to your
PC and troubleshoot your technical issue as and when you raise
your support call. With remote control support clients based in
Marbella, Estepona, San Pedro Alcantara or wherever in the Costa
del Sol all get the same level of speedy service.
For
maintenance clients, we configure automated agents to monitor
your critical servers, networking equipment and PC's. This allows
us to identify failures often before they occur, or to spot trends
in causes of hardware downtime.
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