| Support
contracts are available for business clients in the Costa del
Sol who want peace of mind over their outsourcing of their IT
system, and a strategic input in the role of IT in their business
operations and decision making policy.
Reasons
to take out a Total Care Package support contract include:
- Cost
efficiency.
- Total
Care Package clients are treated with higher priority than non-support
clients.
- Virtua
IT work closer with Total Care Package enabling them to benefit
from business networking.
Some
features of the Total Care Package:
- Severity
callout priority:
- 4
hr response severity 1 issues.
- Next
working day severity 2 issues.
- Access
to Online
HelpDesk.
- Regular
scheduled site visits.
- Unlimited
e-mail advice.
- Regular
productivity initiatives.
- Strategic
advice.
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